Frequently Asked Questions

How It Works

When Your Room Is Set-Up, What Time is the Room Set-Up, Changing Set-Up Times, Who Decorates the Room, Candles in Hotels, and more...

Rose Petals, Linen Staining, Real Versus Freeze Dried, Working With ProFlowers, and more...

Bottle Opener Availability, Major Sport Team Logos, and more...

Free Shipping, When Your Package Will Arrive, Shipping Chocolates During the Summer, and more...

State Restrictions, Shipping Alcohol, How We Respond to Requests from Underage Customers, and more...

How to get a release for real candles, Why we default to flicker candles, and more...